Our processing time before an order ships is usually 1-2 days, excluding Sundays. Orders placed and received before 11am pst can usually be processed, packaged, and handed over to the selected carrier before end of day. Order processing time(time req
✲ Yes. To be approved for return and subsequent refund must meet our policies. *All Shipping fees are non-refundable. *10% Restocking fee may apply on specific items. ✲ After initial return / exchange is approved. All product(s) and any component(s)
✲ Yes. There are two main types of exchanges. Exchange requested before order is packaged and fulfilled to the carrier and exchange requested after order has been received. 1. To request an exchange before order is fulfilled to the carrier contact us
✲ Yes. If you need to make a change to your order please contact us within the first 24 - 48hours. Send an email to [email protected] please reference your order number either in your subject or body of email and clearly explain your request. ✲ Or v
✲ We accept PayPal, and all major credit cards such as Visa, MasterCard, Discover, and American Express. For express payments we accept Amazon Pay, Apple Pay, Facebook Pay, and PayPal. ✲ For BNPL installment payments or post purchase payments Zenwaro
Be bummed, be upset, if need- be down-right angry. Then take a few breaths, and center yourself.🧘🏻♀️🧘🏽🧘🏼♂️📿... ⚘ Return to the receiving instructions that we've shared with you. You will need to follow those basic instruction closely before
✲ Yes we offer gift cards in nine different denominations $25 - $700usd. ✲ Click here to view and shop Zenwaro gift cards. ✲ Zenwaro gift cards are valid for 2 years. If gift card is not used within this 730day period simply contact us and we will ex
The Zenwaro team has over 2 decades of experience in handling / packaging authentic clay Catrina figures. Individual Catrina sculptures/figures are original works of art, each one is completely handmade by our extended family of talented artisans. Th
☯︎ Keep calm and retrace your steps from check-out. • Missing or incorrectly delivered packages is extremely rare and every circumstance is unique. Of course, we always want to be and will be of assistance in these rare circumstances. *To the best of
✲ Yes! We love custom orders and private projects! We encourage customers to share their creativity and allow us to explore what is possible at their request!. However there are some important stipulations and policies to know before proceeding. Ther
✲ Yes!!! We love and embrace all customers, especially potential customers located outside of the USA! Zenwaro has over 30 years of international logistics experience both small parcel and LTL freight. Our team appreciates every opportunity to fulfil
✲ We assemble, professionally package, and fulfill orders to chosen carrier within 1 business day. Because the Zenwaro catalog is large and diverse there are fragile and complex products 2 business days to assemble, package, and fulfill to carrier. (
Does Zenwaro offer PreOrders?. We hoped you would ask!😄. Congratulations on your pre-order! You are now part of an exclusive group customers that has secured what your creative heart has desired. Once you have placed your Pre-Order at Zenwaro.com th