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Shipping/Receiving Large+Fragile Orders SAFELYUpdated 4 hours ago

April 2026 | PKGD. Large terracotta planters and vessels (like this Prometheus pot), are among the largest and precarious class of parcel cargo. Each planter, vessel, or sculpture of similar size/weight requires at least six layers of tested packaging materials. The outermost layers can reach twice the size & scale of the vessel packaged inside, with total packaged weight exceeding 60 lbs/27 kg. 

Orders for large, fragile, and high-value items go through a careful assembly and packaging process before fulfillment to the selected carrier. This process begins at our facility promptly after checkout. To protect customers large, fragile, and valuable purchase from carrier transit process, the Zenwaro Fulfillment team follows tested packaging procedures while utilizing quality packing materials. The diversity of the Zenwaro catalog requires packaging protocols to vary by item. Orders for smaller items go through a tested packaging and fulfillment process within a 24hour period. While orders for substantial items(larger/heavier/bulky and fragile; e.g.: any box or crate in excess of 45Lbs/20Kg with a girth size over 107"in/8.5'ft/270cm/2.5m) require a rigorous packaging and fulfillment process that can require 2–3 days.*A list of large to oversized products and collections is included at the bottom of this article.

⚙︎ EXPECT SOME PROACTIVE COMMUNICATION.📧 

Within 24 hours after order is placed the Zenwaro fulfillment team will send important correspondence. This email will contain important information regarding your order, specific instructions, and a few questions for the customer and/or recipient of the order. The main objectives of this proactive communication is..

  •  To assist our fulfillment team to prepare items in the safest and most secure manner that is  particular to individual customers / recipients. 
  • Not all shipping carriers are the same. For the safety of items in transport and in consideration of recipient's receiving capabilities; Zenwaro reserves the right to choose  optimal shipping based on the above factors. There are 2 types of 3rd-party shipping carriers contracted to transport and deliver customer's orders: Small Parcel and LTL freight carriers
    • Large/Oversize Packages require commercial parcel carriers like UPS, FedEx, DHL. Large/Oversize boxes are defined as weighing 45Lbs/20Kg to 70Lbs/31Kg and up; with girth measurement over 107"in/8.5'ft/270cm/2.5meters.
    • Large/Oversize boxes can not be transported by United States Postal Servis(USPS).
    •  Large/Oversize boxes can not be delivered to PO Box.
    • LTL freight carriers transport wood/carton crates and multiple boxes secured to a pallet or skid pad. For orders that are over 80Lbs/36Kg weight. Orders transported by LTL freight carrier require: delivery appointment and other special delivery accessories. Most LTL freight carriers are required to deliver cargo to entrance of delivery address. These are the policies declared by all LTL freight carriers not by Zenwaro.
  • To help prepare individual customers / recipients for the receiving and safely unpacking of larger items we send proactive email communication within the first 24 hours.
    • A response from the intended recipient is required before we can fulfill the packaged order to the carrier for transport. 

⚙︎ PREPARE YOURSELF FOR SAFE DELIVERY.📦

Once packages and or crates are packaged and fulfilled to the carrier two order fulfillment notifications will be sent via email. The first order fulfillment notification will contain basic tracking information. This second email will share important instructions, suggested best practices to help facilitate successful delivery and a safe unpacking process. A few specific details unique to your individual items and order.

Upon receiving this correspondence we kindly suggest...

  • Read the entire message.
  • Review the attached images of your shipment taken before fulfillment to shipping carrier.
  • Follow the progress of your shipment during transport via the carrier's tracking service.
  • Refer to the instructions in this message and within your shipment at the time of receiving and unpacking.

⚙︎ LARGE & FRAGILE PRODUCTS THAT REQUIRE SPECIAL HANDLING 

Not Limited To The Below List...

Examples:  Large / oversized shipments, prepared & packaged by Zenwaro fulfillment.

Palletized cargo requires LTL freight for transport & delivery. 
*Special receiving requirements required.
*Commercial address maybe required for delivery.		Oversized Package/Parcel  
Requires commercial parcel carrier (UPS or FedEx). 
*No PO Box Delivery. No USPS Transport.
*Special receiving instructions must be followed.
Large Reinforced carton Zenwaro box.


✲ Modes of transport service are selected by customer at checkout. However, transportation times are determined by the carrier and/or driver. Zenwaro's responsibility is focused on professional and secure packaging protocols that transpire within a timely manner. 

  • All carriers are contracted third parties while we have much experience working with individual carriers and will select the right or preferred carrier for your order and delivery destination. We do not have control over individual carrier's operating model or delivery process.

What "Quality Work" means to Zenwaro..!

"The observer(or in this case the receiver/customer) believes the completed task must have been simple or easy. This is because the technician has acquired such skill and expertise their work is second nature therefore appearing effortless."

This the Zenwaro fulfillment team's approach to packing and handling individual orders. 

Want to know more about how important this service is to us at Zenwaro? We have taken the time to write about our meditations and practices on Responsibilities of Ethical and Sustainable Fulfillment...

Zenwaro Order Receiving Instructions

Receiving Instructions Pamphlet.
Found at the top of every Zenwaro package.

 

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