ReturnsUpdated 4 days ago
Does Zenwaro offer returns/refunds?
✲ Yes. Returns can be tentatively approved provided the following general policies are met.
- Must be within 7days but not exceeding 14 days of order/package delivery.
- All products and product components must be unused and in original condition.
- Original package(s) and all packaging materials must be retained for safely repackaging the items.
- All products and product components requested to return must be safely returned to Zenwaro, within original packaging.
- Zenwaro is not responsible for any carrier damage that is the result of neglectful repackaging.
- Shipping costs are non-refundable.
- Under normal/general return protocols Zenwaro is not responsible for initial carrier shipping cost nor return carrier shipping costs. Read more about return shipping costs for products with free shipping and why we do not offer free returns.
- Returns may be subject to a restocking fee of 10%.
- Most approved returns will not be charged(subject to) a restocking fee. The best way to ensure your return will not be subject to a restocking fee is to follow and carry out all receiving instructions closely. Some products require special handling these products may be subject to the restocking fee.
*Not meeting all policy requirements and/or not following the receiving instructions or any of the above policy items could delay or compromise your refund.
If your request for return meets the above policy items the best way to initiate the process
- Contact the order fulfillment team by email: [email protected].
- Or visit the Zenwaro Help Center click the "Contact Us" card at the bottom of the page. On the following page complete and submit a "Contact Us Forum".
- call us 702-757-3818 (M-F 9am-7pm pt | Sat 9am-5pm pt).
Receiving instructions are first shared in the "your order has shipped confirmation" message. Receiving Instructions are again shared within each package. To learn more about our receiving instructions and the why are important to us visit the Zenwaro Help Center article about how Zenwaro Fulfillment Team prepares orders for transport.
Why Zenwaro does not offer Free Returns?
Brass tax, fair and transparent pricing for all customers is important to us.
- All carriers are contracted 3rd party providers, Zenwaro can not accurately estimate and account for all carrier's commercial fees. Providing "free returns" would require Zenwaro to raise all prices on all products. We believe it would be unethical to our customers in raising all prices in order to provide a service for only a small segment of customers.
- For products that have shipping included(a.k.a.: free shipping); under normal/general return protocols Zenwaro is not responsible for the carriers shipping cost to return package(s).
Approved return/refund protocols and next steps.
- ✲ After initial return or exchange is approved. All products and product components must be in original packaging and repacked with the same care and attention to detail in which prepared for you. Important detail! All products must be returned items to the their original place within box. With all packing layers(foam wrap, foam fill, paper fill, foam+carton barriers, etc.) also need to be returned to their original location and packaged state. Many of our products are extremely fragile and no two packages are packaged the same. We have developed specific and tested packaging/handling procedures in which to prepare individual products for safe transportation.
- For approved returns secure repacking guidelines/steps can be provided. At the appropriate time these can be shared upon customer/recipient requesting.
- Once package(s) are sealed- a return label/call-tag can be provided upon confirmation. Recipients are welcome secure preferred mode of return transportation.
- Zenwaro returns address: ZENWARO 4760 W. DEWEY DR. #143 LAS VEGAS NV 89118.
- Upon the package(s) arrival at our facility the fulfillment team will immediately open, inspect, and notify customer.
- After which we will promptly proceed with returning your funds minus shipping cost associated with return.
☼In the unfortunate circumstance of damage caused while in return transportation to Zenwaro.
Upon conducting full inspection of internal packing / product if there is visual evidence of careless or negligent re-packaging of item(s) within package(s) is found to have caused or be the main contributing factor of any potential damage then we reserve the right to void any refund.
After 14 daypackage deliveryperiod has passed, unfortunately we are not able to offer return.
Can I return/exchange items if I change my mind?
✲ Yes. If we are notified within the first 7 days of receiving your order. If the receiving instructions were followed. If your return/exchange meets our post purchase policies, share above.
To learn more about Zenwaro exchange policy visit this Help Center Article.
*All Shipping and transaction fees are non-refundable.
*Customer is responsible for all shipping costs associated with safely returning goods to Zenwaro.
*10% Restocking fee may apply on specific goods.
Can I return a discounted item or a custom order?
- ✲ No. All discounted products on an order are non-refundable. Discounted sales are final.
- ✲ No. Customer orders can not be returned. Custom order sales are final.
Concerning all refund/return/exchange inquiries.
✲ Our intention is to be helpful and accommodating(to the best of our capabilities) where and when possible.
Please be mindful of the following...
• We respect that each customer's inquiry for a return/refund is different therefore every situation is unique.
• Our products not only are valuable and authentic but they are often fragile.
• Each order is professionally and meticulously packaged then provided to a carrier, these carriers are contract third-parties. Carriers are not representatives of Zenwaro. Therefore we do not have control over and are subject their individual operating/transportation models.
• Because we respect our products and our customer's experience with our products we have invested in specific protocols over a number of years for the safety of our products, to ensure your experience with purchasing / receiving / unpacking / utilizing our products is enjoyable and in the occasion where return is necessary we acknowledge and proceed with the intent to make the process seamless, fair, and stress-free.
How long should a refund take to reach me?
✲ We process all approved refunds within 24 to 48 hours depending on the type of refund and the amount.
✲ The time-line of when a refund leaves our merchant account and credits to a customers account depends wholly on purchasers payment method and financial institution.
❂ Thank you for reading...