What to consider when ordering and receiving large items?Updated 18 hours ago
When ordering large and valuable items from Zenwaro there is a complex packaging process that occurs behind the scenes and before each order is fulfilled to the selected carrier. Large and valuable products are inspected, assembled, and packaged at time individual orders are placed. This process may require 2-3 days to package and fulfill to carrier. A brief list of the Large / Valuable products and collections are included at the bottom of this article.
⚙︎ EXPECT SOME PROACTIVE COMMUNICATION.📧
Within 24 hours after order is placed the Zenwaro fulfillment team will send important correspondence. This email will contain important information regarding your order, specific instructions, and a few questions for the customer and/or recipient of the order. The main objectives of this proactive communication is..
- To assist our fulfillment team to prepare items in the safest and most secure manner that is particular to individual customers / recipients.
- To verify the optimal shipping carrier safest for the items in transport and in consideration of recipients receiving capabilities.
- Not all shipping carriers are the same. Parcel Carriers like UPS, USPS, FedEx transport boxes up to 107" in girth size and under 70Lbs in weight.
- LTL freight carriers transport wood/carton crates and multiple boxes secured to a pallet or skid pad. For orders that are over 80Lbs in weight. Orders transported by LTL freight carrier require: delivery appointment and other special delivery accessories. Most LTL freight carriers are required to deliver cargo to entrance of delivery address. These are the policies declared by all LTL freight carriers not by Zenwaro.
- To help prepare individual customers / recipients for the receiving and safely unpacking we send this proactive communication within the first 24 hours.
- A response from customers / recipients is necessary before order can be fulfilled to the carrier for transport.
⚙︎ BE PREPARED FOR DELIVERY.📦
Once packages and or crates are packaged and fulfilled to the carrier a second order fulfillment message will be sent. This second email will help facilitate a successful delivery and safe unpacking process. A few details and guided steps will be shared this process, we kindly suggest you follow these quick steps...
- Read this entire message.
- Review the attached images of your box taken before fulfillment to the carrier.
- Follow the progress of your package during transport via the links below.
- Refer to the instructions in this message and within your box at time of receiving/unpacking.
⚙︎ LARGE & VALUABLE PRODUCTS ARE NOT ONLY LIMITED TO THE LIST BELOW...
✲ Zenwaro provides a diverse and wide range of artisanal and handmade products that are often fragile and always valuable.
- Products that require assembly such as our Mediterra Pendant Lighting and Chandeliers may require an additional 24 to 48 hours to assemble, package, and fulfill to carrier.
- For very fragile products like those in our Catrina Elegante Collection that require special handling may require additional 24 to 48 hours to prepare, package, and fulfill to carrier.
- For large / oversized and fragile products like those in our One of a Kind Collection many of these items are palletized and transported by LTL freight carrier. Special handling may require additional 24 to 48 hours to prepare, package, and fulfill to carrier. In addition, to ensure successful delivery a member from the Zenwaro fulfillment team may contact customers to confirm delivery address and receiving capabilities. Orders that are transported by LTL freight carrier does require a delivery appointment, this is a requirement declared by all LTL freight carriers.
- All orders with a value of over $100USD are insured.
✲ Shipping times are determined by the carrier and type shipping service selected at checkout. Our responsibility is focused on professional and secure packaging protocols that occur within a timely manner. Note- all carriers are contracted third parties while we have much experience working with individual carriers and will select the right or preferred carrier for your order and delivery destination. We do not have control over individual carrier's operating model or delivery process.
Our definition of Quality Work..!
"Upon the completion of a difficult or complex task to the observer said task appears simple or easy. It is that the technician has acquired such skill and expertise their work is second nature therefore appearing effortless."
This the Zenwaro fulfillment team's approach to packing and handling individual orders.
Want to know more about how important this service is to us at Zenwaro? We have taken the time to write about our meditations and practices on Responsibilities of Ethical and Sustainable Fulfillment...
Receiving Instructions Pamphlet.
Found at the top of every Zenwaro package.