What to consider when ordering and receiving large items?Updated 4 days ago
When ordering large and valuable items from Zenwaro there is a complex packaging process that occurs behind the scenes and before each order is fulfilled to the selected carrier. Large and valuable products are inspected, assembled, and packaged at time individual orders are placed. This process may require 2-3 days to package and fulfill to carrier. A brief list of the Large / Valuable products and collections are included at the bottom of this article.
⚙︎ EXPECT SOME PROACTIVE COMMUNICATION.📧
Within 24 hours after order is placed the Zenwaro fulfillment team will send important correspondence. This email will contain important information regarding your order, specific instructions, and a few questions for the customer and/or recipient of the order. The main objectives of this proactive communication is..
- To assist our fulfillment team to prepare items in the safest and most secure manner that is particular to individual customers / recipients.
- Not all shipping carriers are the same. For the safety of items in transport and in consideration of recipient's receiving capabilities; Zenwaro reserves the right to choose optimal shipping based on the above factors. There are 2 types of 3rd-party shipping carriers contracted to transport and deliver customer's orders: Small Parcel and LTL freight carriers
- Parcel Carriers like UPS, USPS, FedEx transport individual boxes up to 107"in/270cm girth size and under 70Lbs/31Kg weight.
- LTL freight carriers transport wood/carton crates and multiple boxes secured to a pallet or skid pad. For orders that are over 80Lbs/36Kg weight. Orders transported by LTL freight carrier require: delivery appointment and other special delivery accessories. Most LTL freight carriers are required to deliver cargo to entrance of delivery address. These are the policies declared by all LTL freight carriers not by Zenwaro.
- To help prepare individual customers / recipients for the receiving and safely unpacking of larger items we send proactive email communication within the first 24 hours.
- A response from the intended recipient is required before we can fulfill the packaged order to the carrier for transport.
⚙︎ PREPARE YOURSELF FOR SAFE DELIVERY.📦
Once packages and or crates are packaged and fulfilled to the carrier two order fulfillment notifications will be sent via email. The first order fulfillment notification will contain basic tracking information. This second email will share important instructions, suggested best practices to help facilitate successful delivery and a safe unpacking process. A few specific details unique to your individual items and order.
Upon receiving this correspondence we kindly suggest...
- Read the entire message.
- Review the attached images of your shipment taken before fulfillment to shipping carrier.
- Follow the progress of your shipment during transport via the carrier's tracking service.
- Refer to the instructions in this message and within your shipment at the time of receiving and unpacking.
⚙︎ LARGE & FRAGILE PRODUCTS THAT REQUIRE SPECIAL HANDLING
Not Limited To The Below List...
- Mundo Large Terracotta Pots and Terracotta Vessels
- Mediterra Pendant Lighting and Chandeliers may require an additional 24 to 48 hours to assemble, package, and fulfill to carrier.
- For very fragile products like those in our Catrina Elegante Collection that require special handling may require additional 24 to 48 hours to prepare, package, and fulfill to carrier.
- One of a Kind Collection many of these items are palletized and transported by LTL freight carrier. Special handling may require additional 24 to 48 hours to prepare, package, and fulfill to carrier.
- Orders with a value over one hundred USD$ are insured.
Example large / oversized shipments, prepared & packaged by Zenwaro fulfillment team.
| Palletized cargo that would be carried and delivered only by LTL freight carrier. *Special receiving requirements required. *Commercial address maybe required for delivery. | Oversized package/parcel cargo carried & delivered by parcel carrier (UPS or FedEx). *Special receiving requirements required. |
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✲ Shipping/transportation times are determined by the carrier and the mode shipping service selected at checkout. Zenwaro's responsibility is focused on professional and secure packaging protocols that transpire within a timely manner.
- All carriers are contracted third parties while we have much experience working with individual carriers and will select the right or preferred carrier for your order and delivery destination. We do not have control over individual carrier's operating model or delivery process.
What "Quality Work" means to Zenwaro..!
"The observer(or in this case the receiver/customer) believes the completed task must have been simple or easy. This is because the technician has acquired such skill and expertise their work is second nature therefore appearing effortless."
This the Zenwaro fulfillment team's approach to packing and handling individual orders.
Want to know more about how important this service is to us at Zenwaro? We have taken the time to write about our meditations and practices on Responsibilities of Ethical and Sustainable Fulfillment...
Receiving Instructions Pamphlet.
Found at the top of every Zenwaro package.