Zenwaro

• Most orders are packaged and fulfilled to selected carrier within 1 business day.
• Orders placed after 2pm pst. are packaged next business day.
• Orders placed with an expedited carrier shipping option selected at checkout receive priority assembly and packaging.
• Many of our products are fragile & valuable. Therefore we employ professional packaging protocols developed & tested over two decades. 
• Carriers are contracted 3rd parties, Zenwaro does not have control over individual carrier's operating model. 
• Once order is securely packaged then fulfilled to carrier, packages are then under carrier's responsibility & delivery process.
• To reduce liklihood of an RTS(return to shipper) or other potential missed delivery issues. Confirm your shipping address is indeed a deliverable address. We encourage customers to actively track package(s) once shipping confirmation has been sent.
For more information regarding our shipping policies checkout this Zenwaro Shipping Article in our Help Center.

Zenwaro shipping policy? 📦 🚚

✲ Returns 
Eligibile / approved returns must meet initial return policies.
1. We must be notified within 7 days of receiving your order. 
2. Receiving instructions must be followed. *Receiving instructions will be found on insert/pamplet within each package. 
3. None of the good(s) or components can be used, damaged, or missing. 
*All Shipping fees are non-refundable.
*Upon approval of return request, Zenwaro can provide return label.
*Customer is responsible for safely repackaging returning items.
*Custom Orders can not be returned.
*10% Restocking fee may apply on specific items.
 
• Contact us to inquire about requesting to returning your purchase.
• For more information regarding approved exchanges, 
• For more information regarding approved returns, how to safely/securely repackage items, and next steps visit the Zenwaro Help Center.

Return Policy 📦

✲ Exchanges 
Eligible/approved exchanges must meet our initial return policies.
1. We must be notified within 7 days of receiving your order. 
2. Receiving instructions must be followed. *Receiving instructions will be found on insert/pamplet within each package. 
3. Items(s) or components must not be used, damaged, or missing. 
*All Shipping fees are non-refundable.
*Upon approval of exchange request, Zenwaro can provide return label.
*Custom Orders are not exchangeable. in most instances. 
*10% Restocking fee may apply on specific items.

• For more information regarding approved exchanges, how to safely/securely repackage items, and next steps visit the Zenwaro Help Center. 
• Contact us to inquire about requesting to exchange your purchase.

Exchange Policy ♻️

✲ Throughout the continental United States. Yep you heard it right, all 50 states including Hawaii, Alaska, Puerto Rico, and Guam. That includes small parcel and for larger palletized orders via LTL freight. To learn more about the differences of residential and commercial shipping and what to expect if your order ships via palletized LTL freight carrier visit Zenwaro Help Center.

✲ International 
In 30 years of international shipping and export of goods we are mindful of requirements for fulfilment to Zenwaro patrons around the world. The successful execution of serving individual patrons outside of the USA begins with our commitment to excelent packaging protocols. Through to the specific filing of customs declaration and inclusion of proper duties VAT identifying paperwork.

*As of January 2023 all carriers, customs and port authorities require a valid phone number & valid email address for international transport.
*If you are located outside of the continental US you will want to provide a secure and verified delivery address. This will insure that transit is smooth, that your package(s) are not returned to Zenwaro or incure additional shipping cost.
• Value Added Tax (VAT) is currently not included with your shipping rate at check out. This service will be available soon.
• VAT customs and duties taxes are paid by customer before delivery, duties and export fee's maybe collected by carrier.
•  Short list of countries that Zenwaro commonly ships to: Canada, Mexico, South America, United Kingdom, EU Nations, Australia, New Zealand, The Philippines, Africa, India, China, Saudi Arabia, just to name a few.
• For customers located in countries that not part of the USMCA (United States Mexico Canada Agreement) duties and export fee's maybe collected by carrier. These fees vary and are based upon your country's import tariffs, type of goods, value of goods, and end user of goods.
•To calculate your Value Added Tax (VAT) and get more information on our international shipping policies visit Zenwaro Help Center.

Where does Zenwaro Ship? 🌎 🌍 🌏 🚚

Yes! Show us your Creativity! 👩‍🎤👨🏻‍🏭👩🏽‍🎨
But there are a few stipulations. Becuase we have a large catalog of diverse products our ability to create "custom orders" depends on the specific item, the quantity of custom pieces, and other articles. To learn more about our policies around custom orders visit the Zenwaro Help Center article regarding Custom Orders.

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