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Zenwaro

The place to receive assistance with your important questions. Ask us about our products. Get help with placing an order. Receive important updates. Track your Zenwaro order. Learn more about our policies and speak with a Zenwaro team member.

Zenwaro Help Center

✲ Throughout the continental United States, Hawaii, Alaska, Puerto Rico, and Guam. Canada and Mexico. But wait there's more... A short list of countries outside of the USA that Zenwaro commonly ships to: Canada, Mexico, South America, United Kingdom,

Shipping

✲ Yes. To be approved for return and subsequent refund must meet our policies. *All Shipping fees are non-refundable. *10% Restocking fee may apply on specific items. ✲ After initial return / exchange is approved. All product(s) and any component(s)

Returns

✲ Yes. There are two main types of exchanges. Exchange requested before order is packaged and fulfilled to the carrier and exchange requested after order has been received. 1. To request an exchange before order is fulfilled to the carrier contact us

Exchanges

✲ Yes. If you need to make a change to your order please contact us within the first 24 - 48hours. Send an email to orders@zenwaro.com please reference your order number either in your subject or body of email and clearly explain your request. ✲ Or v

<h3 id="isPasted">Can I change my order?</h3>&#x2732; Yes. If you need to make a change to your order please contact us within the first 24 - 48hours. Send an email to <a href="mailto:orders@zenwaro.com">orders@zenwaro.com</a> please reference your order number either in your subject or body of email and clearly explain your request.&#xA0;&#x2732; Or visit the home page of the <a href="https://zenwaro.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">Zenwaro Help Center</a> and click the &quot;Contact Us&quot; card at the bottom of the page. On the following page complete &quot;Contact Us Form&quot; attach any pertaining files (files under 1MB are suggested) and click send.&#x2732; If your order has already shipped you certainly can request a change to your order.*All Shipping fees are non-refundable.*Customer is responsible for all shipping costs associated with safely returning goods to Zenwaro.<h3 id="can-i-cancel-my-order">Can I cancel my order?</h3>&#x2732; Yes. If you need to cancel your order please contact us within the first 24 - 48hours. You can either send an email to <a href="mailto:orders@zenwaro.com">orders@zenwaro.com</a> please reference your order number either in your subject or body of email with clear explanation of your cancelation request.&#xA0;&#x2732; Or visit the home page of the <a href="https://zenwaro.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">Zenwaro Help Center</a> and click the &quot;Contact Us&quot; card at the bottom of the page. On the following page complete &quot;Contact Us Forum&quot; attach any pertaining files (files under 1MB are suggested) and click send.&#x2732; If your order has already shipped you certainly can request a change to your order.*All Shipping fees are non-refundable.*Customer is responsible for all shipping costs associated with safely returning goods to Zenwaro.<h3 id="can-i-cancel-specific-items-on-my-order">Can I cancel specific items on my order?</h3>&#x2732; Yes. If your order has multiple / individual items and you would like to cancel only specific items on the order. To notify us follow either of the specific <a href="https://zenwaro.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">contact us</a> procedures above. Please reference the product&apos;s name, item number if possible and any other specific information that will help us assist with your request.&#x2732; If your order has already shipped you certainly can request a change to your order.*All Shipping fees are non-refundable.*Customer is responsible for all shipping costs associated with safely returning goods to Zenwaro.*10% Restocking fee may apply on specific goods. <h3 style="text-align: center;" id="-return-to-zenwaro-shop-"><a href="https://zenwaro.com/" rel="noopener noreferrer" target="_blank">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

Changed and Cancellations

✲ We accept PayPal, and all major credit cards such as Visa, MasterCard, Discover, and American Express. For express payments we accept Amazon Pay, Apple Pay, Facebook Pay, and PayPal. ✲ For BNPL installment payments or post purchase payments Zenwaro

<h3 id="isPasted">Which payment types do you accept?</h3>&#x2732; We accept PayPal, and all major credit cards such as Visa, MasterCard, Discover, and American Express. For express payments we accept Amazon Pay, Apple Pay, Facebook Pay, and PayPal.&#xA0; <h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3>&#x2732; For BNPL installment payments or post purchase payments Zenwaro offers Shop Pay. All purchases made with Shop Pay are subject to this application&#x2019;s terms of use, we suggest visiting <a data-fr-linked="true" href="https://shop.app">https://shop.app</a> to learn more about the financial products they offer.&#xA0; <h3 id="are-there-any-surcharges">Are there any surcharges</h3>&#x2732; Standard transaction fees apply for each different payment platform.&#xA0;&#x2732; Within the United State sales tax applies for all orders made from 45 states out of the 50 states including District of Columbia by US tax law have internet sales tax. The following states do not have online sales tax: Alaska, Delaware, New Hampshire, Montana, and Oregon.&#x2732; For International orders or orders placed outside of the United States. For United Kingdom, Ireland, European Union there will be a VAT (Value Added Tax) paid by customer before delivery can be made. VAT fees are often collected by shipping carrier but are always determined buy customer&apos;s customs and duties government officials. The VAT amount will vary per order amount fees are associated with the declared value of order in relation to HS Tariff codes. Zenwaro does not cover / pay for VAT fees, these fees are determined by local governments and trade policies.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x2732; For International orders<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;placed from Canada. Individual orders / shipments are subject to Federal/GST tax of 5%. Imports may also be subject to provincial sales tax. Brokers and carriers often charge for preparing the customs entry. Zenwaro does not cover / pay for VAT fees, these fees are determined by local governments and trade policies.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x2732; For International orders<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;placed from Mexico. Individual orders / shipments are subject to Federal/GST tax&#xA0;of 5%. Imports may also be subject to provincial sales tax. Brokers and carriers often charge for preparing the customs entry. <span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Zenwaro does not cover / pay for VAT fees, these fees are determined by local governments and trade policies.<ul><li>Customs value : the value of goods + incremental customs increases * Exchange rate (MxN)</li><li>Import Taxes: Customs value * 5% (or applicable rate).</li><li>Customs processing fees: Customs value * 0.008</li><li>VAT Importation: Customs value + Import duty + Customs</li><li>Here is an example, the customs value of the good is $1,000 USD, plus $50 USD of import duties and $8 USD of DTA, so the applicable amount is $1,058 USD. The resulting VAT would amount to $169.28 USD.</li></ul> <h3 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h3>&#x2732; Yes upon request. At check-out there is a field / text box labeled &#x201C;Order Notes&#x201D;. Simply enter your request with any instructions and gift message in this field. <h3 style="text-align: center;" id="-return-to-zenwaro-shop-"><a href="https://zenwaro.com/" rel="noopener noreferrer" target="_blank">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

Payments

Be bummed, be upset, if need- be down-right angry. Then take a few breaths, and center yourself.🧘🏻‍♀️🧘🏽🧘🏼‍♂️📿... ⚘ Return to the receiving instructions that we've shared with you. You will need to follow those basic instruction closely before

Order Damaged By Carrier

✲ Yes we offer gift cards in nine different denominations $25 - $700usd. ✲ Click here to view and shop Zenwaro gift cards. ✲ Zenwaro gift cards are valid for 2 years. If gift card is not used within this 730day period simply contact us and we will ex

<h3 id="isPasted">Do you offer gift cards?</h3>&#x2732; Yes we offer gift cards in nine different denominations $25 - $700usd.&#xA0;<a href="https://zenwaro.com/products/zenwaro-gift-card" rel="noopener noreferrer" target="_blank">&#x2732; Click here</a> to view and shop Zenwaro gift cards. <h3 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h3>&#x2732; Zenwaro gift cards are valid for 2 years. If gift card is not used within this 730day period simply contact us and we will extend the validation of your gift card. <h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3>&#x2732; No. Zenwaro gift cards can not be exchanged for cash, crypto, or any other form of monetary currency.&#xA0;&#x2732; Gift Cards Can Be Used For<ul><li>All featured and available products on Zenwaro.com</li><li>Shipping costs and any total values associated with your order.</li><li>Custom orders when purchased through Zenwaro.com</li><li>Zenwaro gift cards can only be redeemed at Zenwaro.com or in person at our shop in Las Vegas.</li><li>Gift Cards can be purchased and gifted by customers outside of the United States.</li><li>Multiple gift cards can be purchased at one time.&#xA0;</li></ul>&#x2732; How to access, use, and share/gift my Zenwaro Gift Card.<ul><li>After you select your gift card amount enter all of your billing and other information, click purchase.</li><li>Be mindful of the email address that you provide during check out as this is where your gift card will be sent.</li><li>After completing your purchase you receive an email from Zenwaro with a digital copy of your gift card. That will include an alpha-numeric code and QR code unique to your gift card.</li><li>You can print a copy of the gift card or email it to the recipient.</li><li>Gift cards are valid for two years from date of original purchase.</li><li>Gift cards gan be used more than once provided there is still a balance remaining on the card.</li><li>More than one gift card be used towards a purchase, but you can&apos;t use a gift card to buy another gift card.&#xA0;</li><li>&#xA0;For any unforeseen reason that a refund should be needed after using a gift towards a purchase, upon review of situation and approval we are able to refund full amount to original gift card.</li><li>We currently only offer digital gift cards which can be printed after check out by visiting the email you received from Zenwaro.&#xA0;</li></ul><h3 style="text-align: center;" id="-return-to-zenwaro-shop-"><a class="fr-strong" href="https://zenwaro.com/" rel="noopener noreferrer" target="_blank">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

Gift Cards

The Zenwaro team has over 2 decades of experience in handling / packaging authentic clay Catrina figures. Individual Catrina sculptures/figures are original works of art, each one is completely handmade by our extended family of talented artisans. Th

The Zenwaro team has over 2 decades of experience in handling / packaging authentic clay Catrina figures. Individual Catrina sculptures/figures are original works of art, each one is completely handmade by our extended family of talented artisans. This intimate experience has allowed us to create meticulous and careful packaging protocols.These defined protocols and applied experience greatly reduces the likelihood of DDT (damage during transport). Unfortunately there are still opportunities for damage to occur when customers un-package and handle catrina figures.&#xA0;Because of the appreciation we have for our customers and our respect this rare art form, it is our intention to take every step within our capacity and capabilities to engage with and help prepare individual customers for receiving and successfully unpacking/unwrapping of their new Catrina figure(s).&#xA0;This process involves the purchasing customer&apos;s active participation and acknowledgement before Catrina figure is assembled, packaged, and fulfilled to selected carrier.What this means for purchasing customers...&#xA0;<ul><li>Within a 24 hour period after an order is placed a Zenwaro Team member will reach out to customer via email address provided at checkout to actively engage with specific questions and will share a few preliminary instructions.</li><li>A Zenwaro fulfillment team will actively share images and brief video clips of how individual catrina figure(s) was wrapped, packaged, and handled.</li><li>Instructional video content such as this one posted on the&#xA0;<a class="fr-strong" href="https://www.youtube.com/watch?v=mjA5cuVONrc" rel="noopener noreferrer" target="_blank">Zenwaro YouTube channel.</a>&#xA0;detailing the mid-stage packing process of a Catrina sculpture.<a id="isPasted"><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;</a></li></ul><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><a href="https://zenwaro.com/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: green; text-decoration: none !important; user-select: auto; font-weight: 700;" target="_blank">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

What to consider when ordering Catrinas and other Very Fragile Products.

☯︎ Keep calm and retrace your steps from check-out. • Missing or incorrectly delivered packages is extremely rare and every circumstance is unique. Of course, we always want to be and will be of assistance in these rare circumstances. *To the best of

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">My package is missing or possibly delivered to another address.</h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x262F;&#xFE0E; Keep calm and retrace your steps from check-out.&#xA0;<ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Make sure that you did not accidentally enter the wrong &#x201C;Ship To&#x201D; address. We do not and cannot alter or change any address that is provided at check out ahead fulfilling to the carrier. Unless we are given the authority to do so by customer.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">If you feel that something is not quite right, we urge you to contact us. Do understand that all carriers are 3rd parties. While we have a great amount of experience in working with parcel and freight transporters, these services are not an extension of Zenwaro therefore once an order is within their possession we have no control over their policies and procedures.</li></ul><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Missing or incorrectly delivered packages is extremely rare and every circumstance is unique. Of course, we always want to be and will be of assistance in these rare circumstances.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*To the best of our capabilities we ensure that such a situation never occurs. Therefor we conduct a google maps search before booking every order for transport and reach out to individual customers if an error in the provided address appears.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Should the respective carrier&#x2019;s tracking portal state that the package was indeed delivered to your address, but you do not have it.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">A few immediate suggestions either before or after contacting us.<ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Have you studied tracking timeline report in a detailed fashion to see if there is an RTS (return to sender) or other report that does not correctly coincide with transport?</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Have you spoken to any of your neighbors to ensure they did not accidentally accept your package?&#xA0;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Make sure that you are referring to or are identifying the correct online purchase?&#xA0;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">If the order shipped with US Postal Service. Do you know your mail carrier and have you spoken with them or made them aware of the situation?</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Be prepared to contact and possibly visit the UPSP delivery hub / office to ensure there was no issue during the last mile delivery.</li></ul><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our fulfillment team will be assisting, investigating, and communicating with carrier from our end. All shipments are insured, all steps will be taken to ensure your order is safely received.<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><a href="https://zenwaro.com/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: green; text-decoration: none !important; user-select: auto; font-weight: 700;" target="_blank">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

My package is missing or should have been delivered.

✲ Yes! We love custom orders and private projects! We encourage customers to share their creativity and allow us to explore what is possible at their request!. However there are some important stipulations and policies to know before proceeding. Ther

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Does Zenwaro offer Custom Orders or Customization?</h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2732; Yes! We love custom orders and private projects! We encourage customers to share their creativity and allow us to explore what is possible at their request!&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">However there are some important stipulations and policies to know before proceeding.<ul><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No less than a 50% Deposit is required on all complete custom orders in advance of production.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Balances are paid at time of order fulfillment after tracking number is provided.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Deposit are non refundable on complete custom orders.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Custom Orders are final. Returns and Refunds do not apply with custom orders. Exchange of custom order for another product or service must be approved by Zenwaro.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customization fee of 10% to 15% may apply on some custom orders.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some products require minimum amounts for customization.</li></ul>There are two main types of custom orders.<ol><li style="font-size: 16px;">Complete Custom Fabrication. When a piece(s) is entirely constructed or fabricated based on custom specifications.</li><li style="font-size: 16px;">Partial Customizations. Existing design is partly modified/adjusted/altered based on custom request.</li></ol>Custom Orders can take anywhere from 2 weeks to 10 weeks depending on the type of product(s), the amount of products, the type of customization, and other factors.&#xA0;After custom order is solidified and deposit is paid. Custom piece(s) are added to our production schedule. We provide updates every two weeks until the order ships. We encourage all customers to send update requests at their preference and commonly reply with 24 hours.<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2732; Some individual products can not be customized because our production protocols. Below is short list of products that can or can not be customized.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Glassware |<a href="https://zenwaro.com/collections/movement-glass-collection" rel="noopener noreferrer" target="_blank">&#xA0;Movement Collection.</a><ul><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently do not offer glass etching or engraving on the surfaces of our glassware products.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do offer custom glass color options, custom vessel shapes, and custom sizes of glassware with minimum quantities.</li></ul><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Talavera, Stoneware, Glazed Ceramic |<a class="fr-strong" href="https://zenwaro.com/collections/ceramica-tierra-collection" rel="noopener noreferrer" target="_blank">&#xA0;Tierra Collection.</a><ul id="isPasted"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Custom Talavera patterns or alteration to color palette require large minimum quantities.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Concerning our stoneware patterns like Serpentine, Lir&#xED;o, and Azule custom patterns or alteration to color palette require minimum quantities</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;We do offer personalizations such as names or monograms or other on Talavera and stoneware patterns with minimum quantities.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">custom glass color options, custom vessel shapes, and custom sizes of glassware&#xA0;</li></ul><style type="text/css" id="isPasted">
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</style>Pendant Lighting |<a href="https://zenwaro.com/collections/mediterra-collection" rel="noopener noreferrer" target="_blank">&#xA0;Mediterra Collection.</a><ul><li style="font-size: 16px; line-height: 2;">The glass colors and metal finishes of all Mediterra pendants can be customized.</li><li style="font-size: 16px; line-height: 2;">Custom mounting brackets and ceiling canopies can be created upon request.</li></ul><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><a href="https://zenwaro.com/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: green; text-decoration: none !important; user-select: auto; font-weight: 700;" target="_blank">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

Does Zenwaro offer Custom Orders?

✲ Yes!!! We love and embrace all customers, especially potential customers located outside of the USA! Zenwaro has over 30 years of international logistics experience both small parcel and LTL freight. Our team appreciates every opportunity to fulfil

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Does Zenwaro ship outside of the United States?</h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2732; Yes!!! We love and embrace all customers, especially potential customers located outside of the USA! Zenwaro has over 30 years of international logistics experience both small parcel and LTL freight. Our team appreciates every opportunity to fulfill orders to customers that live all over the world. We have the experience in working with customs and international declaration. A short list of countries outside of the US that Zenwaro commonly ships to- Canada, Mexico, Brazil, Argentina, Peru, and other South American Countries, United Kingdom, other EU Nations, Australia, New Zealand, The Philippines, Africa, India, China, Saudi Arabia, just to name a few.<h3 style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="located-outside-united-states-and-want-to-successfully-place-your-order-necessary-information-to-submit-when-placing-order-to-ensure-successful-delivery">Located outside United States and want to successfully place your order? Necessary information to submit when placing order to ensure successful delivery.</h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The Zenwaro Fulfillment team package in a very professional manner and take every precaution necessary to protect against poor or rough handling which unfortunately is common with some carriers. The Zenwaro catalog features valuable products that are fragile. Our expertise in preparing orders/individual items and packages/parcels/crates for international transport is based on experience. We acknowledge that shipping outside of the United States is complex, requires attention to detail, and communication. Because the customs import process can vary slightly from country to country, a representative from the Zenwaro fulfillment team may contact you to verify specific contact information, delivery address information, receiving capabilities, and other important information to ensure a successful transportation. &#xA0;Make sure to submit the following information when placing your order. (includes Canada &amp; Mexico)<ul><li>A valid and correct delivery address(either commercial or residential).<ul><li style="font-style: italic;">If possible a good practice is to use an address where a previous international package has been delivered.</li></ul></li><li>A valid phone number. We can not book your order for transport without a valid phone number.&#xA0;<ul><li style="font-style: italic;">Currently all parcel carriers, customs and port authorities require a phone number for international transport.</li></ul></li><li>A valid email address.</li><li>If customer has already paid VAT our has a verified ISSO number please include in the &quot;notes section&quot; during check-out</li></ul><p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2732; Privacy and the security of customers private information is paramount to Zenwaro. Therefore all of our customers information remains private and secure. For more information on our privacy policies and how we protect the user information we collect visit&#xA0;<a href="https://zenwaro.com/policies/privacy-policy" rel="noopener noreferrer" target="_blank">Zenwaro&apos;s Privacy Policy page.</a>&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; orphans: 2; text-align: left; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Zenwaro does not sell, package, or ship with the following items- Firearms, Alcohol, Plants, Liquids, Medical supplies, Pharmaceuticals, Illegal substances.<h3 id="isPasted">Am I required to pay VAT on my purchase?</h3><ul><li>VAT stands for value-added tax. It&apos;s a tax based on the consumption of goods and services that is commonly found in the EU, UK, and select other regions of the world.</li><li>VAT is also known as JCT, GST, HST, SST, PST, RST or QST in some countries and regions around the world.</li></ul><p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Zenwaro fulfillment team has the experience in working with individual customs agencies and international declaration. Each country has differing customs requirements/import tax structure. Value Added Tax or VAT is currently not included with your shipping rate at check out.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For customers located in countries that not part of the USMCA (United States Mexico Canada Agreement) duties and export fee&apos;s maybe collected by carrier. These taxes and import fees vary and are based upon your country&apos;s import tariffs, type of goods, value of goods, and end user of goods.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customers in certain countries may need to provide an invoice when buying specific goods or services. For further details on the invoice and these requirements, please contact your local tax authorities. For sellers in the EU, you can &#xA0;find useful information on the <a href="https://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/vat-invoicing-rules_en" rel="noopener" target="_blank">European Commission&apos;s website</a>.<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><a style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: green; text-decoration: none !important; user-select: auto; font-weight: 700;">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

International Shipping/Shipping Outside of Continental U.S..

✲ We assemble, professionally package, and fulfill orders to chosen carrier within 1 business day. Because the Zenwaro catalog is large and diverse there are fragile and complex products 2 business days to assemble, package, and fulfill to carrier. (

<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);">&#x2732; We assemble, professionally package, and fulfill orders to chosen carrier within 1 business day. Because the Zenwaro catalog is large and diverse there are fragile and complex products 2 business days to assemble, package, and fulfill to carrier. (more on these types of products below) &#xA0;<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);">&#x2732; Zenwaro provides a diverse and wide range of artisanal and handmade products that are often fragile and always valuable.&#xA0;<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Products that require assembly such as our <a href="https://zenwaro.com/collections/lighting" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: green; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; -webkit-font-smoothing: antialiased; user-select: auto; font-weight: 700;" target="_blank">Mediterra Pendant Lighting and Chandeliers&#xA0;</a>may require an additional 24 to 48 hours to assemble, package, and fulfill to carrier.&#xA0;</li><li style="box-sizing: border-box; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For very fragile products like those in our <a href="https://zenwaro.com/collections/catrinas" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(20, 40, 82); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-weight: 700;" target="_blank">Catrina Elegante Collection</a> that require special handling may require additional 24 to 48 hours to prepare, package, and fulfill to carrier.</li><li style="box-sizing: border-box; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For large / oversized and fragile products like those in our <a href="https://zenwaro.com/collections/one-of-kinds" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(20, 40, 82); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-weight: 700;" target="_blank">One of a Kind Collection</a> many of these items are palletized and transported by LTL freight carrier. Special handling may require additional 24 to 48 hours to prepare, package, and fulfill to carrier. In addition, to ensure successful delivery a member from the Zenwaro fulfillment team may contact customers to confirm delivery address and receiving capabilities. Orders that are transported by LTL freight carrier does require a delivery appointment, this is a requirement declared by all LTL freight carriers.</li><li style="box-sizing: border-box; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders with a value of over $100USD are insured to their retail value.</li></ul><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);">&#x2732; Shipping times are determined by the carrier and type shipping service selected at checkout. Our responsibility is focused on professional and secure packaging protocols that occur within a timely manner. Note- all carriers are contracted third parties while we have much experience working with individual carriers and will select the right or preferred carrier for your order and delivery destination. We do not have control over individual carrier&apos;s operating model or delivery process.<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);">&#x2732; Want to know more about how important this service is to us at Zenwaro? We have taken the time to write about our meditations and practices on <a href="https://zenwaro.com/blogs/journal/fulfilling-each-order-with-delight-and-attention-to-the-details" rel="noopener noreferrer" target="_blank">Responsibilities of Ethical and Sustainable Fulfillment.</a><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span contenteditable="false" draggable="false" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center; max-width: 100%; position: relative; display: block; float: none; margin: 5px auto; vertical-align: top; width: 684px;"><a href="https://zenwaro.com/blogs/journal/fulfilling-each-order-with-delight-and-attention-to-the-details" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto; display: block;" target="_blank"><img src="https://attachments.gorgias.help/krl2m/hc/q5qy/2bc9ad3e-12e0-4ead-b052-268abc5833be-e6e39ba5-a0a0-40db-b7a5-8f3d6ad1ca69.png" alt="Zenwaro Order Receiving Instructions " style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; width: 684px;" class="fr-fic fr-dii"></a><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span contenteditable="false" draggable="false" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center; max-width: 100%; position: relative; display: block; float: none; margin: 5px auto; vertical-align: top; width: 684px;"><a href="https://zenwaro.com/blogs/journal/fulfilling-each-order-with-delight-and-attention-to-the-details" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto; display: block;" target="_blank">Receiving Instructions Pamphlet. Found at the top of every Zenwaro package.</a><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span contenteditable="false" draggable="false" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center; max-width: 100%; position: relative; display: block; float: none; margin: 5px auto; vertical-align: top; width: 684px;"><a href="https://zenwaro.com/blogs/journal/fulfilling-each-order-with-delight-and-attention-to-the-details" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto; display: block;" target="_blank">&#xA0;</a><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><a style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: green; text-decoration: none !important; user-select: auto; font-weight: 700;">&lt;&lt;&lt; Return to Zenwaro Shop &gt;&gt;&gt;</a></h3>

How Does Zenwaro Handle & Prepare My Purchase for Transport?

Does Zenwaro offer PreOrders?. We hoped you would ask!😄. Congratulations on your pre-order! You are now part of an exclusive group customers that has secured what your creative heart has desired. Once you have placed your Pre-Order at Zenwaro.com th

Does Zenwaro offer PreOrders?We hoped you would ask!&#x1F604;Congratulations on your pre-order! You are now part of an exclusive group customers that has secured what your creative heart has desired.Once you have placed your Pre-Order at <a href="//Zenwaro.com">Zenwaro.com</a> the items are translated and received directly at our artisan studio in Mexico. &#xA0;Throughout the entire pre-order process, please know that we are just as excited for you to receive your pre-order. We have tested protocols in-place which allow for the process to unfold in a timely and secure manner as possible.&#xA0;As anticipation builds to receive your pre-order. There are some important policies and protocols regarding the Zenwaro pre-order process. To know more please review below ...<ul><li>All items part of your pre-order are sent immediately to production at the Zenwaro artisan studio in Mexico.</li><li>Pre-order products will be assigned and dedicated to your order number.&#xA0;<ul><li>This allows us to track your item(s) through the production process and the eventual logistics period.&#xA0;</li><li>This also ensures that the item(s) you have pre-ordered can not be purchased by or fulfilled to another customer.</li></ul></li><li>Production process and logistics period vary depending on the item(s) you have pre-ordered. Estimated time of fulfillment of pre-ordered item(s) to you will be provided at time of checkout.</li><li>Once pre-order is placed and added to production, a representative from the Zenwaro fulfillment team will be communicating updates to you throughout production and logistics period through importation and up to point of receiving of your item(s) at our facility in the United States.</li><li>Trust and Transparency. You are welcome to request a cancel and receive a full refund at any-time up to the point your pre-order item(s) have been packaged and provided to the carrier.<ul><li><a class="fr-strong" href="https://zenwaro.gorgias.help/en-US/does-zenwaro-offer-custom-orders-334044" rel="noopener noreferrer" target="_blank">Custom Orders</a> are not the same as Pre-Orders. <a class="fr-strong" href="https://zenwaro.gorgias.help/en-US/does-zenwaro-offer-custom-orders-334044" rel="noopener noreferrer" target="_blank">Custom Orders</a> are subject to a different set of policies and procedures, for more information on <a class="fr-strong" href="https://zenwaro.gorgias.help/en-US/does-zenwaro-offer-custom-orders-334044" rel="noopener noreferrer" target="_blank">Custom Orders</a> please review <a class="fr-strong" href="https://zenwaro.gorgias.help/en-US/does-zenwaro-offer-custom-orders-334044" rel="noopener noreferrer" target="_blank">this article</a> in the <a class="fr-strong" href="https://zenwaro.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">Zenwaro Help Center</a>. &#xA0;&#xA0;</li></ul></li><li>There are no additional costs or hidden fees associated with pre-orders.&#xA0;</li><li>Pre-Order customers receive priority over other customers who have not pre-ordered item(s).</li><li>&#xA0;At any time should you have any questions regarding the status of your pre-order we urge you to contact us immediately by sending an email to <a href="mailto:orders@zenwa.com">orders@zenwaro.com</a> please include your order number.&#xA0;</li></ul>Pre-Order FAQ&apos;s<ul><li>Can I add a pre-order item to my order along with other items that are not pre-order status?<ul><li style="font-weight: bold;">Yes you can.</li></ul></li><li>What happens when I have a pre-order item on my order?<ul><li>The order will begin the process of a Split-Fulfillment All in-stock items will be processed, packaged, and fulfilled to carrier.&#xA0;</li></ul></li></ul>